Ciaio Consulting embeds senior operations leadership into growing companies — building the systems, teams, and infrastructure that let owners step back without losing control.
Start a Conversation →Most growing companies don't lack ambition — they lack the operational backbone to execute at scale. Ciaio Consulting builds that backbone: the workflows, accountability structures, technology integrations, and management cadences that turn a capable team into a reliable business.
This isn't advisory work from the sidelines. It's embedded leadership — working alongside your team to build systems that outlast the engagement.
Decisions made on sufficient information, not perfect information. Built-in course correction beats paralysis every time.
Systems are only as good as the teams running them. Change management and team development are built into every engagement.
Every system, process, and structure is documented and trained — so your team owns it when the engagement ends.
A structured diagnostic of your operations: workflows, team structure, technology stack, inventory management, and financial reporting. Delivered as a prioritized findings report with a 90-day action roadmap.
Full implementation of the operating fundamentals your business needs to scale: management cadence, KPI infrastructure, cross-functional workflows, and accountable team structures.
Scoped engagements targeting a specific problem — parts and supply chain restructuring, ERP or CRM implementation, service throughput improvement, working capital recovery, or technology deployment.
Ongoing embedded leadership for companies that need a senior operations executive without the full-time overhead. Strategic oversight, team accountability, vendor and customer escalation, and continuous improvement.
Specialty vehicle, heavy equipment, construction, and related manufacturers dealing with production bottlenecks, parts availability, or workforce scaling challenges.
Multi-location distributors and service organizations where coordination between locations, inventory turns, and technician productivity directly drive margin.
Portfolio companies and growth-stage businesses that need to install professional management infrastructure quickly — especially following acquisition or rapid expansion.
Started as a diesel technician. Built upward through service management, multi-site operations, OEM district management across 30+ dealer locations, and PE-backed industrial holding company leadership. Every system recommended has been lived.
General Manager, Sanitary Equipment Co. — custom municipal and government truck bodies. Freed $500K in working capital; built SharePoint-based lifecycle tracking infrastructure.
Multi-site director, Lift Solutions Holdings (PE-backed). Improved throughput 20%, reduced days-to-invoice 15%, eliminated 80% of dead inventory.
General Manager, Bobcat of Connecticut. Re-engineered shop workflows using Lean principles — 15% technician efficiency gain, 5% service absorption improvement.
Doosan Bobcat — managed 30+ dealer locations across the Northeast, driving dealer performance, operational standards, and market development.
Kaplan University
Alfred State College
Process improvement and waste elimination methodology
Power BI · Salesforce CRM · SAP · Microsoft 365 Suite
Most engagements start with a 30-minute conversation. No pitch deck, no prerequisites — just a direct conversation about where you are and whether there's a fit.